FAQ's

In this section, we have endeavoured to answer the most commonly asked questions, however if you cannot find the answer to your query here, please contact us and we will do our best to assist you with your query.

Order

Q: Are all products shown available and in stock?

A: Products are generally kept in stock to minimise waiting and delivery & collection times. However, products that are produced to order on receipt of customer individual preferences and requirements generally take about 4-6 weeks to reach you. 

Q: How do I place an order?

A: Products can be purchased from our store, or please call our sales advisors on 0161 2308208 where someone can assist with your order.

Q: Can you store my furniture?

A: Yes, we can store your furniture until you require the items so long as a 200 pounds deposit is paid in advance for this service.

Q: Can I track my order?

A: If your order was placed using our ordering system, you will have been issued with a unique order invoice number which will enable you to track the progress of your products. Alternatively, you can call us and we will advise you on its progress.

Q: What if my order is late?

A: An estimated delivery time will be issued on placing your order. If this is subject to change, we will let you know straight away. While Lux business Limited cannot be held liable for any delays which are beyond our control, we will make every effort to keep you informed. If you have any delivery problems, please email or call us.

Product 

Q: Why are Lux Furniture prices so low?

A: We are able to offer you these amazing prices because we import direct from our factory and sell direct, cutting out the middleman and all the overheads of a retail store.

Q: Are your products 100% genuine full top grade leather ?

A; Yes, unless stated otherwise.

Q: What is leather /leather Match?

A: Leather/leather match is when real leather is used on parts of the suite that you see and use e.g. seating area, back rest is and arms. Leather match is a synthetic material, of the same colour, which is used on areas such as the backs, sides and underneath the suite.

Q: Is the leather fire retardant?

A: Yes, all our furniture complies with Fire Safety Regulations.

Q: What is the average life expectancy of leather?

A; Real leather furniture is very hard wearing and will normally last much longer than woven materials, however as with all furniture, overall care will determine life expectance.

Q: Why are there marks on the leather?

A: Leather is a natural product. It has individual characteristics which make each sofa unique. Leather always bears the marks of its natural origin, which can include shading variations, scratches and wrinkles. Theses markings should not be viewed as defects, but confirm that it is genuine leather and not an imitation

Q: What materials are used in the Cushion Fillings?

A: Generally foam or fibre, or a combination of both.

Payment

Q: How do I pay my balance?

A: When ordering via our sales hotline, after choosing your furniture you will be asked to select your preferred method of payment from card payments or cheque. Once you have made your choice, simply follow the instructions on screen until the process is complete.

We accept all major credit and debit cards including MasterCard, Visa, Visa Electron, Delta and Solo. 

Upon our receipt of your card payment, and the successful processing of your order, we will send you by post an order confirmation via email. This also serves as a receipt.

(A personal cheque may take up to 5-7 working days to clear before we can finalise the dispatch of your order.)

A 200 Pounds deposit is required to secure your order which can be paid using the main methods of payment. Any remaining payment should be cleared within 24 to 48 hours before we deliver or on delivery in cash.

Alternatively full payment can be made on our ordering system. We also accept full payments in cash on delivery.

Note: Final payment must be made with the same card as you used for the deposit. 
We will be happy to either email or contact you by telephone to confirm when the final payment is to be debited from the card originally used for the deposit. If you have any problems making your final payment, please contact us directly, and we will do our best to assist you.

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