Guarantee

Q: What guarantee do you give?

A:  Our factory employs the finest upholsterers that pride themselves with traditional and modern methods and designs. Combined with the best materials around, the result is a guaranteed work of excellence. Each piece is authenticated by our craftsman assuring at a high quality product.3 Year Warranty As You Would Expect From Any Respected Manufacturer. We Offer A 3 Year Warranty Period On All Our 100% Full Leather Sofas As Standard. The 3 Year Warranty Applies To The Frame Only. This Applies To Normal House Hold Use. Terms and Conditions Apply. Should you find any defects or damages on your furniture which were not your fault, we ask you to contact us within 3 days of purchase and we arrange for collection and exchange or refund of your item. Full refunds and exchanges will be given less any collection costs . We will not be able to provide refunds or exchanges if there are any signs of deliberate damage or misuse of our products. It is therefore very important to ensure that the furniture is returned in the same condition in which it was received.

Q: Can an item be exchanged after delivery?

A: Only if faulty (This does not affect your statutory rights).

Cancellations and Refunds

Q: What should I do if I wish to cancel my order before delivery?

A:Items from stock.

If, after having placed your order, you have a change of heart for whatever reason, you may cancel your order at any time prior delivery. You are required to inform us in writing or via e-mail of any cancellations. Once we acknowledge receipt of your request, we will refund any deposits outstanding less any handling fees incurred. Your refund will be paid out using the same method as your original payment method. A cancellation notice, together with your receipt, will be posted to your nominated address.

Special Orders
If the items ordered are not from stock, we will have commissioned a supplier to make them specifically for you. Unless we receive your written notification to cancel within 7 working days of receiving your first order request, we regret to advise that there will be a standard cancellation 
fee.

Q: What do I do if my furniture arrives damaged?

A: Naturally we endeavour to deliver all our furniture in good condition. At Lux business Limited we have spent many hours talking to our suppliers about packing and shipping our products so they arrive safely. We are constantly looking for ways to improve these standards. Our stores also pride themselves on having the best delivery teams in the business. 
It is disappointing for you and us when occasionally things go wrong. When your order has been unwrapped in your home and there are signs of transit damage, this is what to expect:

1. If the furniture is useable, despite the damage, we are happy for you to go ahead and use it.

2. The Lux business Limited delivery team will complete an incident report form to record the problem. They will ask you to sign it. They may also take photographs to accompany the paperwork.

3. The Incident Report form will be returned to the delivering store. It will be logged against your order number, and assessed for action.

4. The Lux business Limited technician will contact you and arrange to visit and repair the problem to manufacturing standards, generally within 3 days. If he/she cannot resolve the matter on the first visit and parts are required, we will endeavour to source them as quickly as possible.

5. In the event that a repair cannot be made, your statutory rights are not affected. We will replace the furniture.

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Company Registration Number 8070377. VAT no:169337672