Welcome to The Lux website terms and conditions for use. Please read them through carefully before using the website. They do not affect your statutory rights. Your continued use of this website constitutes your agreement to be bound by these terms and conditions which shall also govern all transactions on the website to the exclusion of any other terms and conditions. 
Lux business Limited ("Lux", "we", or "us") reserves the right to change these terms and conditions from time to time without notice to you and any changes will take effect on the day they are posted. Any such changes will be posted on this section of the website and your continued use of the website constitutes your agreement to be bound by the prevailing terms and conditions. You will be requested to read and accept these terms and conditions every time you place an order. For this reason we encourage you to review them whenever you use this website to ensure that you are familiar with the latest terms and conditions. We also recommend to all our customers to print and retain a copy of the terms and conditions for future reference. 
Before you place an order, if you have any questions relating to these terms and conditions please contact our online team by e-mail or call us on 0121 574 8822.


1. Creating the Contract
1.1 You place an order on the website by selecting an item and following the instructions. 
1.2 You will have an opportunity to check and correct any input error in your order up until you click the Submit Order button. 
1.3 After you have submitted your order you will receive an order acknowledgement e-mail from us. Please note that this e-mail is an acknowledgement and not acceptance of your order. 
1.4 If you are paying by credit card, we will authorize your debit or credit card payment. If you are paying by cheque, we will deposit your cheque on the first working day after we receive it. 
1.5 Once payment has been authorised, or your cheque has cleared, and we have determined the availability of stock we will arrange for the delivery of the goods to you. Acceptance of your order and the creation of a legally binding contract between us will only occur when we send you a second e-mail which contains the details of how your goods will be delivered to you. 
1.6 We reserve the right to decline all or part of any order for whatsoever reason and should this occur we will e-mail you with these details. 
1.7 It is recommended that you retain all e-mails relating to your order and contract. 
1.8 The details of your specific contract are filed by us. Should you want any information regarding your order you may contact us. (For details see the contact us page of the Website or these terms and conditions.)

2. Payment
2.1 If you have chosen to pay by card, once your order is received we will process the payment for your order by way of the credit or debit card details you have provided. In the event that there is insufficient stock to satisfy your order you will be informed as soon as possible. A refund will be processed through your chosen credit or debit card used for the payment of the order. 
2.2 If you have chosen to pay by cheque, please send payment in full or a 20% deposit to the company address. Once your order is received we will deposit your cheque. Once the cheque has been cleared for payment, we will begin processing your order. In the event that there is insufficient stock to satisfy your order you will be informed as soon as possible. A refund will be made by cheque from us to you. 
2.3 If your order contains any item with a lead time of more than 4 weeks and you will only have opted to pay a 10% deposit by cheque or card, the balance outstanding must be paid in full on the same card before final delivery is made. As part of the checkout process, you will be requested to confirm that you agree to this. A receipt for the balance payment will be posted to your billing address.

2.4 We will advise you if your payment details cannot be authorized for any reason or if your cheque has failed to clear, we may then invite you to pay by another method. 
2.5 All prices and charges on this website are quoted in UK pounds. The price you pay for your order is that price which is displayed on the website. Prices does not include VAT and delivery charges unless otherwise stated .Delivery charges are calculated as part of the checkout process, based on the proximity of your delivery address to our warehouse sometimes. If we discover an error in the price of goods you have ordered, we will inform you as soon as possible and give you an option of reconfirming your order at the correct price, or cancelling the order. If we are unable to contact you, we will treat the order as cancelled and you will receive a full refund.

2.6 Everything that Lux sells on the Internet is handmade to your specifications. The Internet sales team do not sell from stock, unless otherwise explicitly confirmed with you. We pride ourselves on delivering sofas made to your individual specification. There is no refund/exchange policy for custom orders. Distance selling rules do not apply to custom orders.

2.7 20% Cancellation charges applicable when an order for items not sold from stock is cancelled or when an order is cancelled after three weeks / delivery is refused.

3. Security and Clearing
3.1 All credit and debit card payments that are made on our website are protected by a secure connection. This secure connection ensures that your credit and debit card is encrypted prior to it being transferred to the bank for authorization. 
3.2 As an additional security means, no credit or debit card details submitted online are stored directly by us once your order has been processed. 
3.3 If you have authorised us to obtain a second or final payment of your order on your chosen card, we will use the same secure connection to request these monies to be transferred to the bank for authorization. Your CV2 number is not retained by our Secure Payment Provider (SSP).

4. Delivery of goods to you
4.1 We will deliver the goods you have ordered to the address you give us for delivery at the time you place your order. We can only deliver to addresses within mainland UK, Scotland and Wales. We do not deliver to the Channel Islands, Isle of Man, Northern Ireland or the Republic of Ireland. 
4.2 We aim to deliver your furniture within the time quoted on our website when you place your order. If circumstances change, we will contact you. If, however, it is delayed due to circumstances beyond our control, then we cannot accept any liability for consequential loss. 
4.3 The delivery times quoted on the website are for delivery to postcodes which fall within our normal delivery areas. Should your postcode fall outside our normal delivery area, delivery times may vary. We will inform you of this when confirming acceptance of your order. 
4.4 You will become the owner of the goods (and be liable for the loss or destruction of the goods) at the time of delivery, provided that we have received payment in full for the goods. 
4.5 Our Delivery Team will carefully deliver your new furniture to your address. They are not responsible for carrying or getting items into your home. They will not remove any wrappings and packaging and dispose of them for you.
4.6 All deliveries are signed for. If you are out when our delivery team arrives, they will leave a card with a contact number for you to call them and arrange a delivery at a future date. Please note that there may be an additional charge for this.

4.7 Delivery of custom orders/orders for items not in stock will be made in approximately 6-8 weeks. These time frames are for guidance only. Our customer services representatives will call
you when the items that you ordered are ready for delivery. In exceptional circumstances delivery may take up to, but no more than, 16 weeks(clause 9 applies). However 98% of our custom orders/orders for items not in stock are dispatched within 6 weeks.

5. Access to the destination room
5.1 Before placing an order, please check that the items of furniture will fit through any passages, stairwells, landings and doorways on the way to the destination room. 
5.2 As part of the checkout process, you will be requested to confirm that you have checked access thoroughly. Any mistakes made regarding dimensions, are the sole responsibility of the buyer. 
5.3 Should you have any concerns over access, then please note them on the comments box on the order or contact us by e-mail.

Damaged or Defective Goods
6.1 Every effort will be made to ensure that the goods you have ordered arrive undamaged and without defect. 
6.2 If the goods are found to be either damaged or defective in any way at the time of delivery, you must notify us immediately. You should also complete an incident form immediately, which will be provided by the home delivery team. If damage is discovered after delivery, you must contact us within 3 days of delivery of the goods. 
6.3 If the goods are damaged, and we are unable to repair the item to manufacturing standards, we will send a replacement item upon confirmation that the damaged item has been returned to us. 
6.4 If the goods are found to be defective we will refund all monies paid by you for the goods in question in the same form of payment originally used for the purchase as soon as possible.

7. Cancellation 
7.1 We reserve the right not to accept any order request if: 
7.1.1 We have insufficient stock to deliver the goods you have ordered; 
7.1.2 We do not deliver to your area; 
7.1.3 One or more of the goods ordered was incorrectly described or priced on the website; 
7.1.4 The payment transaction is not authorized; or 
7.1.5 You have not complied with these terms and conditions. 
7.2 If we do cancel your contract we will notify you by e-mail and will refund to you any sum paid by you to us in respect of the contract as soon as possible, and in any event within 30 days of the cancellation of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

8. Stock Levels
8.1 As far as reasonably possible all products featured to buy on the website are either in stock and available at the time of ordering, or are produced to order with the anticipated lead-time published on site 
8.2 If any item is out of stock we will notify you and proceed in terms of paragraph 2.1 or 2.2 as appropriate.

9. Unforeseen Circumstances
While every effort is made to meet our customers demands, cancellations or variations may be necessary as a result of an Act of God, war, strike, lockout, labor dispute, fire, flood, drought, or other causes beyond our reasonable control.

10. Complaints and Remarks
10.1 If you have a complaint or a particular remark to make please do not hesitate to contact us immediately by facsimile, telephone or e-mail, the details of which are contained under the "Contact Us" page. 
10.2 Any complaint will be dealt with fairly, effectively and confidentially. Your statutory rights as a consumer are unaffected.

11. Contractual Capacity
11.1 In order to be eligible to enter into a contract with us to purchase goods through the website you must:- 
11.1.1 provide the required information including your real name, payment details including your card address; your delivery address if different from your card address; e-mail address and telephone number; 
11.1.2 Be over the age of 18.

12. Invalidity
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these terms and conditions will not be affected.

13. Law
These terms and conditions shall be governed by and construed in accordance with English law and you hereby agree to be subject to the jurisdiction of the Courts of England and Wales. All contracts are concluded in English.

14. Data Protection and Privacy
Information you provide to us remains confidential. We are committed to protecting your privacy. We will only use the information that we collect about you lawfully and in accordance with the Data Protection Act 1998. We collect information about you for two reasons: firstly, to process your order and, secondly, to provide you with the best possible service. You specifically authorise us to transmit information to or to obtain information about you from third parties (including, but not limited to, your debit or credit card number), to authenticate your identity, to validate your debit or credit card and to authorise the transaction. You acknowledge that you consent to the processing of such information. Click here for details of our Privacy Policy, the terms of which you acknowledge and agree to be bound by. Should you wish to contact us regarding our Privacy Policy please do so (for details see the "contact us" page of the Website or these terms and conditions).

15. Entire Agreement
15.1 These terms and conditions together with our current website prices, delivery details, contact details and Privacy Policy set out the whole of our agreement relating to the supply of goods to you by us. 
15.2 Nothing said by any salesperson on our behalf should be understood as a variation of these terms and conditions or as an authorized representation about the nature or quality of any goods offered for sale by us. 
15.3 Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.

The content of this Website is Lux Business Limited 2013 (or its third party licensors). You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us (or our licensors). You may not copy, reproduce, change, modify, license, transmit or sell any material or content contained herein and you are permitted to use this material only as expressly authorised by us (or our licensors).

Lux is providing this Website on an "as is" basis and makes no representations or warranties of any kind, whether expressed or implied, in relation to this Website, or its contents and disclaims all such representations and warranties. In addition, Lux makes no representations or warranties about the accuracy, completeness, or suitability for any purpose of the information on this Website. The information contained in this Website may contain technical inaccuracies or typographical errors. All liability of Lux howsoever arising for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by law. 
Neither Lux nor any of its directors, employees or other representatives will be liable for loss or damage arising out of or in connection with the use of this Website. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

Lux accepts no liability for any information or content contained in external third party websites which link to or from this Website. 
Notwithstanding the a foregoing, none of these exclusions and limitations are intended to limit any rights you may have as a consumer under local or other statutory rights which may not be excluded nor in any way to exclude or limit our liability to you for death or personal injury resulting from our negligence or that of employees and/or agents.

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Company Registration Number 8070377. VAT no:169337672